Pure Cut Lifetime Warranty Terms & Conditions

At Pure Cut, we take pride in the durability and quality of our Titanium chopping boards. To ensure customer satisfaction, we offer a Lifetime Warranty covering defects in material and craftsmanship. Please read the following terms and conditions carefully.

1. Coverage & Eligibility

Our Lifetime Warranty covers manufacturer defects and structural failures that affect the functionality of the chopping board under normal use. This warranty applies only to the original purchaser and is non-transferable.

To be eligible for a free replacement, customers must:

• Provide clear photos of the product showing the damage.
• Show proof of purchase from Pure Cut.
• Ensure the product has been used as intended (for food preparation).

2. What is Covered?

The warranty covers the following:
✅ Structural Damage – If the board bends, warps, or breaks under normal kitchen use.
✅ Defects in Material or Workmanship – Any flaws in manufacturing that affect performance.

3. What is NOT Covered?

The warranty does not cover:
❌ Scratches and Surface Wear – Knife marks, minor dents, or general wear from regular use.
❌ Discoloration or Staining – Cosmetic changes due to food, cleaning agents, or heat exposure.
❌ Accidental or Intentional Damage – Damage from dropping, improper use, or modifications.
❌ Improper Care Issues – Damage due to exposure to harsh chemicals or failure to clean properly.

4. How to Make a Warranty Claim

To request a warranty replacement, please follow these steps:

1. Email us at help@purecut.co with the subject line: Lifetime Warranty Claim – [Your Order Number].
2. Include clear photos of the chopping board showing the damage.
3. Provide your order number and purchase details.
4. Our team will review your claim and notify you within 3 business days if it qualifies for a replacement.

5. Additional Notes

• If approved, we will send a free replacement (same or similar product, based on availability).
• We may require the return of the damaged product before sending a replacement.
• This warranty is valid only for personal use and does not cover commercial or industrial use.

By purchasing from Pure Cut, you agree to these terms and understand that the Lifetime Warranty is subject to fair use and our discretion.

For any questions or concerns, please contact help@purecut.co.