Refund policy

Friendly reminder: You have 14 days from the date of delivery/receiving of your order to return or exchange your item(s) after that, we can no longer issue a store credit or replacement due to usage reasons.

Free Items acquired via any promotions cannot be returned or exchanged.

We don't provide shipping labels, so return shipping costs are the customer's responsibility. To ensure we can track the journey of your return, please use a tracked shipping method.

Unfortunately, we cannot accept returns on items purchased on sale (discounted price) and/or that have been used. 


To be eligible for a return:

  1. Item(s) have to be initiated for return and placed in the post within 14 days of the delivery/receiving of the order.

  2. Item(s) must be in the original packaging, which must be in original condition. 

  3. The product must be in a new or undamaged condition and in its original packaging. Returned products will be inspected and any returns that do not meet our policy will not be accepted. 

  4. Returns will need to be shipped to Australia at your cost.

We'd like to kindly ask you to show off your photographic skills and take a picture of the item before sending it back to us. This way, we'll be able to evaluate its condition. Thanks for your help!

Store Credit
Once we receive your item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will provide you with a Store Credit equal to the paid price of the pieces returned. You will receive your store credit in the form of a gift card via email. The gift card has no expiration date and can be passed on to someone else. Please note: As a small brand, we are unable to offer any cash refunds. We are also unable to make any exceptions due to the item being out of stock or for any other reason.

To start a return, please email us at help@purecut.co

Need help?

If you have any questions or if you received a faulty item, please contact us anytime at help@purecut.co and we will guide you on what to do next. We got you!

Important Notice About the PureCut Collective
With every purchase, a complimentary trial subscription to our PureCut Collective is automatically included. This subscription is part of your product bundle and comes pre-activated with your order. After the trial period, the subscription renews monthly at $29.99.
You will receive an email confirmation when the subscription is created, which includes clear instructions on how to cancel at any time.
You can cancel:
  • Directly using the link in your email, or
  • By contacting our support team at help@purecut.co, and we’ll process the cancellation for you.
The PureCut Collective is completely optional — you are free to remove it at any time.
⚠ Important: Once the subscription has been charged, no refunds can be issued for that payment. However, you can cancel at any time to avoid future charges.
There are no hidden fees — you’re always in control.